Welcome to the Scentiments.com Customer Satisfaction "Scenter".
Our Promise...Your 100% Satisfaction.
We pride ourselves in making sure you have a great shopping experience. Our award winning customer appreciation team members are available to assist with any problems if any should happen to occur. We are committed to total customer satisfaction and will make sure that we take great care of you!
Connect With Live Help:
Get help from a member of our Customer Appreciation Team
You can connect with one of our customer appreciation members by email. Emails will be answered within 24 hours (excluding weekends). You can call our Customer Satisfaction Department at 1-800-685-7321; in South Florida please call 954-971-7272, between the hours of 9:00 am and 5:00 pm EST Monday though Friday We are closed on Saturday and Sunday during the summer.
Our support email address is support@scentiments.com
Contact our CEO!
Our CEO wants to keep his nose in the know when it comes to his customers. He is passionate about customer service and Scentiments commitment to a great shopping experience. If you have any feedback, questions, concerns or comments please contact him! You can text him on his cell phone number at: (404) 50SCENT (507-2368)
Returns and Exchanges:
It's simple and it's 30 days plus!
Our return policy is simple: within 30 days of receipt, you may return any item (excluding skin care and mascara) in its original condition (with the box and unused.) No need to call us and get those annoying RMA numbers! Just fill out the form on your invoice and return it with the shipment.We will issue a full refund for the price of any item you return that meets the above condition.
We can only refund shipping costs if the return is the result of our error or the item is defective Not spraying or leaking). Reimbursable shipping costs cannot not exceed our published per item shipping costs. The 30 day policy may be extended as long as the item is in its original saleable condition. Defective items will be covered as long as the item is returned in the same condition as it was sold. Due to hygienic concerns all skin care and mascara purchases are final.**Please allow 7-10 business days to process your return**
You are out of stock on the item I want. What do I do now?
We are very sorry that we do not have the item that you need. When an item is out of stock you see on the product page a place to enter your email address. This will add your email address to our notification list. When your item become available you will receive an automated email sent by our system letting you know that your item is available for purchase. The notification list does not hold an item for you, and it does not obligate you to make a purchase so you are welcome to shop around while you wait. Items are available on a 'first come, first served' basis, so please make sure that you place your order quickly.
Holiday Hours for 2012 :
Thanksgiving day: Closed
December 23rd: 9:00 am to 3:00 pm EST
Christmas Eve: Closed
Christmas Day: Closed
December 26th: Closed
December 30th: Closed
New Years Eve: Closed
New Years Day: Closed
January 2, 2012: Closed
Presidents Day: Closed (2/21)
Memorial Day: Closed that Weekend (5/28, 5/29, 5/30)
July 4th: Closed
Labor Day: Closed
Please refer to our Questions & Answers department to clarify any other information.
How do I track my package?
A shipment notification that contains your tracking information will be emailed to you. You can also track your package through our website. Simply click on the "order status" link located on the left side navigation of the this page.
What if my order arrives damaged?
So UPS or Fedex kicked your box around and your order arrived damaged, don't worry we wil take care of it. First thing...please contact us immediately. Claims must be submitted to our customer service center within three (3) business days after receipt. You must keep all contents and packaging for 10 business days. All claims against the common carrier will be made by us. UPS and FedEx may want to examine the damaged package so failure to keep all contents and packaging will result in the non-payment of claim. We will not be responsible for, nor issue a refund, if notified after three (3) business days.
Ordering By Phone?
Call toll free 1-800-685-7321, in South Florida call 954-971-7272.
Phone Ordering Hours:
5 days a week. Except certain holidays and holiday weekends.
Monday through Friday; 9 am to 5 pm.
Voice mails can be left 24 hours a day, 7 days a week.
We accept Visa, MasterCard, Discover, Amex, RevolutionCard, Amazon Payment, PayPal and Google Checkout
Are you paying the lowest price? YE$$$$!
We don't offer to beat competitors prices because our prices are unbeatable. Our customer appreciation staff is constantly shopping the competition, so you are always getting the lowest possible prices on the web.
We do have a price matching policy, but we also have a service matching policy as well. What that means is that a company must be able to provide to their customers convenience when it pertains to their ability to help you. We pride ourselves on the way we assist and satisfy our customers. We offer a toll free number and skilled staff whenever needed. Companies that don't offer a easy way to be contacted will not be considered.
Ordering by Mail?
If you do not want to purchase your items by credit card, we do accept Money Orders.
Send your money order to:
SCENTIMENTS
PO BOX 970757
Coconut Creek, FL 33097
Please call 1-800-685-7321 to reserve your order
Ordering by Fax?
Fax: (954) 971-7780 24 hours a day.
Safe and Secure Perfume Shopping....Guaranteed
Scentiments.com is a Circle of Excellence Award Winner for Customer Service for the 9th year in a row! Leading Shopping Search Site Announces BizRate Research Circle of Excellence Awards for 2009, Offering Shoppers a Guide to Shop More Confidently Heading Into Holiday Season.
Secure:
We are a CyberSource enabled web site.
- Secure - Card information is automatically encrypted using highly secure 768-bit and soon to be 1,024-bit public key encryption technology - the industry’s most powerful.
- Convenient - Consumer/merchant transactions are performed on-line, and are typically concluded in less than 20 seconds.
- Universal - Any consumer with a valid credit card can take advantage of the CyberSource system to make payments via that card to any certified CyberSource merchant without any prior relationship.
International Shipping:
We do NOT ship internationally at the present time.
Special Orders:
We offer a wide variety of perfume products. Not all of the items are listed in our website. If you don't see the item you need call or email us, and we will see if it is available.
Gift Certificates:
Looking for that perfect gift? Call or email our sales representatives for details.
PLEASE SEND RETURNS TO:
SCENTIMENTS
PO BOX 970757
Coconut Creek, FL 33097
*Sometimes pictures and descriptions may not accurately depict the products that we sell. We make every effort to make them accurate. We are not responsible for typographical errors.
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