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Shipment deadlines provided by Scentiments.com guarantees shipment of your package only and cannot guarantee the definite day of delivery during specified times as stipulated by the UPS service guarantee. The Scentiments.com and UPS delivery guarantee does not apply to packages delayed by weather disruption of the transportation network. Guarantee details are in UPS Terms and Conditions of Service published at UPS.com. |
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Free shipping offer applies to domestic UPS ground shipping only. AK, PR and HI are not eligible for the free shipping promotion. |
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P.O BOX orders are accepted. You must choose the super saver shipping option.
All orders are processed within 48 hours. Most orders placed before 3:00 pm are shipped that day. Our daily shipping deadline is 3:00 pm (Eastern Standard Time) |
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All domestic orders (excluding AK, HI and PR) are shipped via UPS unless Super Saver shipping is chosen. |
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PR, AK and HI parcel post orders may take 10 business days or more to be delivered.
The day an order is placed is not considered a transit day. |
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As mentioned above, to determine UPS transit times please refer to the map at the bottom of this page. Super Saver shipping please add 1-2 days to the map. |
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We are not responsible for delays in the shipment of your order if the billing/shipping information is not correct or if you are shipping to an address other than your billing address. We will contact you via email or phone to verify your order within 24 hours. |
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Please verify your address information before submitting an order. If an order is shipped and an incorrect address is provided, the customer will be charged an address correction fee of $5.00. |
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Please be sure to make yourself available on the scheduled delivery day. If for any reason the package is refused or is returned for an incorrect address or UPS makes 3 delivery attempts and the recipient is not available, the customer will be responsible for shipping fees back to our facilites (up to $7.99), and it will be deducted from the credit owed on the amount of the order. UPS now charges shippers for return services, so it must be passed along to the customer. |
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We offer same day shipping. Expedited shipping orders placed after 3:00 pm EST will be processed the following business day. |
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Saturday, Sunday and certain holidays are not considered business days. Packages will not be delivered on non-business days or specified days UPS does not operate. Super Saver shipping does deliver on Saturday, but this cannot be a requested service. |
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Time-in-transit notes for 2010: On UPS holidays – Nov. 27, Dec. 25 and Jan. 1 – there is no movement of any packages tendered to UPS. Also, Nov. 28, Dec. 24, Dec. 26 and Dec. 31 are transit days for "UPS air and international packages" only. |
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UPS will not deliver ground or 3 day select packages on the day after Thanksgiving, Day after Christmas (2010), New Years Eve or New Years Day. |
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Please review the current UPS Holiday Schedule. |
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Shipment deadlines provided by Scentiments.com guarantees shipment of your package only and cannot guarantee the definite day of delivery during specified times as stipulated by the UPS service guarantee. The Service Guarantee does not apply to UPS commercial and residential ground shipments picked up or scheduled to be delivered between December 12 and December 24. The Scentiments.com and UPS delivery guarantee does not apply to packages delayed by weather disruption of the transportation network. Guarantee details are in UPS Terms and Conditions of Service published at UPS.com. |
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If your purchase arrived damaged please contact us immediately. Claims must be submitted to our customer service center within three (3) business days. You must keep all contents and packaging for 10 business days. All claims against the common carrier will be made by us.
Failure to keep all contents and packaging will result in the non-payment of claim. We will not be responsible for, nor issue a refund, if notified after three (3) business days. |
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UPS GROUND TRANSIT TIMES: |
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