Mother's Day shipping deadline is Tuesday May 6th NOON EST for all packages.
Shipment deadlines provided by Scentiments.com guarantees shipment of your package only and cannot guarantee the definite day of delivery during specified times as stipulated by the UPS service guarantee. The Scentiments.com and UPS delivery guarantee does not apply to packages delayed by weather disruption of the transportation network. Guarantee details are in UPS Terms and Conditions of Service published at UPS.com.
No P.O. Boxes please!!
All orders are processed within 48 hours. Most orders placed before 3:00 pm are shipped that day. Our daily shipping deadline is 3:00 pm (Eastern Standard Time)
All domestic orders (excluding AK, HI and PR) are shipped via UPS.
PR, AK and HI parcel post orders may take 21 business days or more to be delivered.
The day an order is placed is not considered a transit day.
As mentioned above, to determine transit times please refer to the map at the bottom of this page.
We are not responsible for delays in the shipment of your order if the billing/shipping information is not correct or if you are shipping to an address other than your billing address. We will contact you via email or phone to verify your order within 24 hours.
Please verify your address information before submitting an order. If an order is shipped and an incorrect address is provided, the customer will be charged an address correction fee of $5.00.
Please be sure to make yourself available on the scheduled delivery day. If for any reason the package is refused or is returned for an incorrect address or UPS makes 3 delivery attempts and the recipient is not available, the customer will be responsible for shipping fees back to our facilites (up to $7.99), and it will be deducted from the credit owed on the amount of the order. UPS now charges shippers for return services, so it must be passed along to the customer.
Expedited shipping orders placed after 3:00 pm EST will be processed the following business day.
Saturday, Sunday and certain holidays are not considered business days. Packages will not be delivered on non-business days.
UPS will not deliver ground or 3 day select packages on the day after Thanksgiving, New Years Eve or New Years Day. Please review the current UPS Holiday Schedule
Shipment deadlines provided by Scentiments.com guarantees shipment of your package only and cannot guarantee the definite day of delivery during specified times as stipulated by the UPS service guarantee. The Service Guarantee does not apply to UPS commercial and residential ground shipments picked up or scheduled to be delivered between December 12 and December 24. The Scentiments.com and UPS delivery guarantee does not apply to packages delayed by weather disruption of the transportation network. Guarantee details are in UPS Terms and Conditions of Service published at UPS.com.
If your purchase arrived damaged please contact us immediately. Claims must be submitted to our customer service center within three (3) business days. You must keep all contents and packaging for 10 business days. All claims against the common carrier will be made by us. Failure to keep all contents and packaging will result in the non-payment of claim. We will not be responsible for, nor issue a refund, if notified after three (3) business days.
